Effective Date: September, 2025
Last Updated: 22/09/2025
At Lemilu Pty Ltd (“we”, “our”, or “us”), the company behind the Little Eaters® brand, we are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you use our website.
By using our Site or purchasing from us, you agree to the terms of this Privacy Policy.
1. What Personal Information We Collect
We may collect personal information that you provide to us, including:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed via secure third-party providers)
- Purchase history and order details
- Any other information you provide when communicating with us
We also collect limited non-personal information automatically, such as your:
- IP address
- Browser and device type
- Pages viewed
- Site interactions (using cookies and analytics)
2. How We Collect Your Information
We collect your personal information in several ways:
- When you place an order
- When you contact us (via forms, email, or phone)
- When you sign up for our newsletter or marketing communications
- When you browse or interact with our Site (via cookies or analytics tools)
- We may be required to disclose Your personal information to a third party located in the Ukraine, who is engaged by Us for the sole purpose of developing and maintaining Our website.
3. Why We Collect Your Information
We collect, hold, and use your personal information to:
- Fulfil and ship your orders
- Process secure payments
- Provide customer support
- Send order confirmations, updates, and marketing emails (if opted in)
- Improve our website and services
- Comply with our legal obligations
4. How We Store and Protect Your Information
We take reasonable steps to ensure your personal information is secure, including:
- Using secure third-party payment providers (Stripe, PayPal, Apple Pay, Google Pay)
- Limiting access to personal data to authorised personnel only
- Protecting our systems against unauthorised access
While we take these measures seriously, no internet transmission is 100% secure.
5. Security of Payment Information
We take the security of your payment information seriously. All transactions are processed securely using trusted third-party payment providers, such as Stripe and Apple Pay, who comply with the highest security standards. We do not store your full payment details.
For more information on how these providers protect your data, please review their privacy policies:
- Stripe Privacy Policy (Stripe Privacy Center)
- Apple Pay Privacy Policy (Legal – Apple Pay & Privacy- Apple)
- Google Pay Policy (Google Payments User Policies)
6. Disclosure of Personal Information
We may disclose your personal information to:
- Digital Pacific (website hosting provider)
- WordPress (content management system software)
- Our contracted development team in Ukraine (responsible for coding, maintenance, and technical support of our Site)
- Payment processors (e.g. Stripe, PayPal, Apple Pay, Google Pay)
- Shipping couriers (e.g. Australia Post, Sendle)
- Email marketing services (if applicable)
- Legal or regulatory authorities, if required to do so by law
We will never sell or rent your personal information.
7. Cross-Border Disclosure
Some of our service providers may store or process data outside of Australia, including in the United States, European Union, and Ukraine. By using our services, you consent to this cross-border transfer. We take reasonable steps to ensure these providers handle your data in accordance with Australian privacy standards.
8. Access and Correction
Under the Privacy Act, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
To do so, please contact us at hello@little-eaters.com.au. We may ask you to verify your identity before providing access.
9. Marketing and Communications
If you subscribe to our newsletter or opt in to receive marketing emails, we may contact you about promotions, new products, or updates. You can unsubscribe at any time by clicking the link in our emails.
10. Cookies and Analytics
We use cookies and analytics tools to improve your experience and understand how visitors use our Site. You can manage or disable cookies through your browser settings.
11. Your Rights Under Australian Law
You have the right to:
- Request access to or correction of your data
- Withdraw consent for direct marketing
- Make a complaint about a privacy breach
If you are not satisfied with our handling of your privacy concerns, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The current version will always be available on our Site with the “Last Updated” date at the top.
13. Contact Us
If you have questions, concerns, or requests regarding your personal information, please contact:
Lemilu Pty Ltd
Email: hello@little-eaters.com.au
Mailing Address: PO BOX 97, Fullarton 5063 SA, Australia
14. Accessibility
We are committed to ensuring our website is accessible to all users, including those with disabilities. If you encounter any difficulties in accessing content or features of our website, please contact us and we will do our best to assist you.